Refund policy

Pilotlogbook Refund Policy

We are committed to ensuring your satisfaction with Pilotlogbook. Purchase with confidence knowing you’re covered by our 30-day, 100% money-back guarantee.

If Pilotlogbook isn’t right for you, request a refund within 30 calendar days of purchase. Whether you’ve changed your mind, experienced technical difficulties, or found it doesn’t suit your needs, we’ll refund the full amount you paid.

1. Our 30-Day Money-Back Guarantee

  • Refund requests must be submitted within 30 calendar days of the purchase date.

  • You do not need to demonstrate a technical or functionality issue to qualify.

  • You may download and use Pilotlogbook during this period without affecting your eligibility.

  • Refunds include 100% of the purchase amount, with no administration or payment-processing fees deducted.

  • As Pilotlogbook is a digital product, no physical returns are required.

2. Requesting a Refund Within 30 Days

  1. Contact Us:
    Email info@pilotlogbook.au with the subject line “Refund Request – PILOTLOGBOOK.” Include your order number and purchase date, preferably using the email address associated with your purchase.

  2. Optional Feedback:
    You’re welcome to tell us why Pilotlogbook wasn’t right for you. Feedback, screenshots, and troubleshooting are not required to receive a refund under the 30-day guarantee.

  3. Confirmation:
    We’ll respond within 5 business days to confirm your purchase and eligibility. Your eligibility is based on when you submitted your request, even if we respond after the 30-day period ends.

  4. Refund Processing:
    Once confirmed, your refund will be processed to your original payment method within 5–7 business days. Your bank or payment provider may take additional time to make the funds available.

3. Faults and Refund Requests After 30 Days

After the 30-day money-back period ends, we continue to assess requests relating to faults, technical issues, or instances where Pilotlogbook does not operate as described. Refunds for change of mind or accidental purchases are no longer available under our voluntary guarantee.

Reporting an Issue

Email info@pilotlogbook.au with your order number, purchase date, and a description of the issue. Please include your Microsoft Excel version and, where possible, screenshots or a short video demonstrating the problem. Avoid including personal information or sensitive flight records.

Assessment and Troubleshooting

We’ll respond within 5 business days. Our team may request further information or guide you through reasonable troubleshooting steps to identify the cause and determine an appropriate remedy.

  • For a minor fault, we may first provide a correction, repair, or replacement at no charge.

  • For a major failure under Australian Consumer Law, you may choose a refund or replacement.

  • If a minor fault cannot be resolved within a reasonable time, you may be entitled to a refund, replacement, or another remedy under Australian Consumer Law.

Microsoft Excel and Other External Issues

Issues caused solely by misuse, changes you make to the logbook, or faults in Microsoft Excel or Excel Online that are unrelated to Pilotlogbook do not, by themselves, qualify for a refund after 30 days. We will assess the cause before making a decision.

This does not exclude claims where Pilotlogbook fails to meet compatibility or functionality claims made at the time of purchase, or where a remedy is otherwise required by law.

Refund Processing

Where a refund is agreed or required, we’ll process it to your original payment method within 5–7 business days of confirming the refund. Your bank or payment provider may take additional time to make the funds available.

4. Access and Support After a Refund

Once your refund is issued:

  • You will no longer be able to download Pilotlogbook.

  • Your existing logbook will no longer be supported.

  • Any copy you have already downloaded will remain functional, and your existing flight records will remain accessible within that copy.

These conditions apply to refunds issued both within and after the 30-day money-back period, subject to your rights under Australian Consumer Law.

5. Australian Consumer Law

Our money-back guarantee is additional to your rights under the Australian Consumer Law. Nothing in this policy excludes or restricts your right to a remedy if Pilotlogbook fails to meet an applicable consumer guarantee.

The 30-day limit applies only to our voluntary money-back guarantee. Its expiry does not end any rights or remedies you may have under Australian Consumer Law.

6. Contact Information

For refund requests, technical issues, or questions about this policy, contact us at info@pilotlogbook.au.

7. Changes to This Policy

We may update this policy from time to time. Changes will be published on our website with an updated effective date. Any changes will not reduce the refund guarantee that applied when you made your purchase.