Refund policy

We are committed to ensuring your satisfaction with Pilotlogbook. If you encounter any technical or functionality issues with Pilotlogbook, we offer a full refund within 14 business days of purchase.
Please note that we do not provide refunds for change-of-mind purchases or for issues arising from the use of Microsoft Excel or Excel Online.

1. Eligibility for Refund

  • Refund requests must be submitted within 14 business days of the purchase date.

  • Refunds are provided only for verified functionality issues where Pilotlogbook does not operate as described.

  • Refunds will not be granted for:

    • Change-of-mind or accidental purchases

    • User errors, setup misunderstandings, or issues related to Microsoft Excel or Excel Online

  • As Pilotlogbook is a digital product, no physical returns are required.

2. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us:
    Email info@pilotlogbook.au with the subject line “Refund Request – PILOTLOGBOOK.” Include your order number, purchase date, and a detailed explanation of the issue.

  2. Provide Evidence:
    Attach screenshots, photos, or short videos that demonstrate the functionality issue so our support team can better assess and assist.

  3. Troubleshooting:
    Our team may attempt to resolve the issue with you first. We appreciate your cooperation during this process.

  4. Review Process:
    Your request will be reviewed, and you will receive a response within 5 business days.

  5. Approval:
    If approved, your refund will be processed to your original payment method within 5–7 business days from the date of approval.

3. Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law, including your right to a remedy if a product fails to meet a consumer guarantee.

4. Contact Information

For any questions or concerns regarding this policy, please contact our support team at info@pilotlogbook.au.

5. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Changes will be published on our website, and the effective date will be updated accordingly.

By purchasing Pilotlogbook, you agree to this refund policy.
We appreciate your understanding and are always here to help with any technical issues you may encounter.